Effective Date:

August 5th, 2026

Business Name:

DENAS Pain Relief Store (“DPRS,” “we,” “us,” or “our”)

Website:

(denaspainreliefstore.com)

DENAS Pain Relief Store ships orders from Florida using the United States Postal Service (“USPS”). By placing an order through our website, you agree to the terms of this Shipping Policy.

Order Processing

Orders are usually processed and shipped within

24 business hours

after payment is successfully authorized.

Business hours exclude Saturdays, Sundays, U.S. federal holidays, and any unexpected business closures. Orders placed after our daily processing cutoff, on weekends, or on holidays may be processed on the next business day.

Order processing time is separate from transit time. Selecting expedited shipping does not necessarily reduce the time required to prepare an order for shipment.

Shipping Carrier

DPRS currently ships packages through USPS, including domestic and international shipments. DPRS reserves the right to change shipping carriers, service levels, fulfillment methods, or shipping providers at any time when reasonably necessary.

If a carrier change materially affects your order, we may contact you using the information provided at checkout.

Domestic Shipping

Domestic orders are shipped from Florida to addresses within the United States and its territories, where service is available.

USPS Priority Mail generally has an estimated delivery time of approximately

2–3 business days

after shipment, although nearby destinations may sometimes receive packages sooner. USPS delivery estimates are not guaranteed unless the customer specifically purchases an eligible guaranteed service, such as Priority Mail Express.

Actual delivery times may vary because of the destination ZIP Code, weather, holidays, postal volume, address errors, operational delays, or circumstances outside DPRS’s control.

International Shipping

DPRS ships internationally with USPS to eligible destinations where USPS service is available.

USPS Priority Mail International generally has an estimated delivery time of approximately

6–10 business days

after shipment. USPS Priority Mail Express International generally has an estimated delivery time of approximately

3–5 business days

. These are estimates only and may be extended by customs processing, local postal operations, import restrictions, weather, or other destination-country conditions.

International delivery estimates do not include DPRS’s order-processing time or time spent in customs.

Tracking Information

Tracking information will be sent to the email address provided at checkout once tracking becomes available.

Tracking may not update immediately after a shipping label is created. USPS tracking updates may begin with the package's first acceptance scan or later during transit.

Customers should ensure that their email address and shipping address are accurate and accessible. DPRS is not responsible for delays caused by incorrect or incomplete customer information.

Customs, Duties, and Taxes For international orders, the customer is responsible for all applicable:

- Customs duties.

- Import tariffs.

- Value-added taxes.

- Goods and services taxes.

- Brokerage, handling, or customs-clearance fees.

- Other charges imposed by the destination country or its authorities.

These charges are not included in the product price or shipping charge unless expressly stated at checkout. DPRS does not control the amount, timing, or collection of customs charges.

The recipient may be contacted by the destination country’s customs authority or postal service. Failure to pay required charges, provide requested documentation, or accept the package may result in delay, return, abandonment, or disposal of the shipment. Any resulting costs may be deducted from an eligible refund or charged to the customer.

Restricted Destinations

DPRS will not knowingly ship to countries, regions, individuals, or entities subject to applicable U.S. embargoes or sanctions.

We may cancel or refuse an order if the destination, recipient, product, payment method, or transaction appears to violate applicable laws, regulations, USPS requirements, export controls, sanctions, or our internal compliance policies.

We may also restrict shipments to certain destinations because of postal availability, customs restrictions, health regulations, product restrictions, security concerns, or unusually high return risk.

Delivery Address

Customers are responsible for providing a complete and accurate shipping address, including apartment, unit, suite, postal code, province or state, and country where applicable.

DPRS is not responsible for delays, nondelivery, misdelivery, or additional shipping charges resulting from an incorrect, incomplete, outdated, or undeliverable address supplied by the customer.

If a package is returned because of an incorrect address, refusal, nonpayment of customs charges, or failure to retrieve the package, the customer may be responsible for return shipping and any reshipping costs.

Delays, Lost Packages, and Delivery Problems

Shipping and delivery dates are estimates and are not guaranteed unless the purchased USPS service expressly includes a delivery guarantee.

DPRS is not responsible for delays or failures caused by events beyond our reasonable control, including severe weather, natural disasters, pandemics, labor disruptions, transportation interruptions, customs inspections, government actions, postal system delays, carrier errors, or incorrect customer information.

If tracking shows that a package was delivered but you cannot locate it, first check with household members, neighbors, building management, mailrooms, parcel lockers, and the local USPS office. Customers should contact DPRS promptly if assistance is needed.

For packages that appear lost, delayed, damaged, or incorrectly delivered, DPRS may assist with a USPS inquiry or claim where available. Such assistance does not guarantee replacement, reimbursement, or a particular claim outcome.

Damaged Packages

Customers should inspect packages promptly after delivery. If an item arrives damaged, retain the product, packaging, shipping label, and all related materials, and contact DPRS at

[email protected]

within

two days

of delivery.

Photographs and other documentation may be required to evaluate the issue or support a carrier claim. Do not discard damaged packaging until DPRS confirms that it is no longer needed.

Undeliverable or Returned Packages

A package may be considered undeliverable if the address is invalid, incomplete, inaccessible, refused, unclaimed, restricted by customs, or otherwise unable to receive delivery.

If an undeliverable package is returned to DPRS, we may contact the customer regarding available options. Additional postage may be required before reshipment. Any refund may exclude original shipping charges, return postage, customs charges, handling fees, or other nonrefundable costs.

Order Changes and Cancellations

Requests to change an address, shipping method, or order must be submitted before the order is shipped. DPRS cannot guarantee that changes can be made after fulfillment or shipment begins.

Once an order has been transferred to USPS, address changes, intercepts, or delivery adjustments may be unavailable or subject to USPS fees and restrictions.

Product and Shipping Compliance

DPRS may refuse, cancel, or hold an order if shipment would violate applicable law, USPS rules, customs requirements, product restrictions, or safety requirements.

Customers are responsible for confirming that products may legally be imported, possessed, and used in their destination country or jurisdiction. DPRS does not guarantee that any product will be admitted through customs or comply with the laws of the destination country.

Limitation of Liability

To the fullest extent permitted by applicable law, DPRS is not liable for indirect, incidental, special, consequential, or punitive damages arising from shipping delays, carrier interruptions, customs processing, nondelivery, misdelivery, lost packages, returned packages, or events outside DPRS’s reasonable control.

Nothing in this policy limits rights or remedies that cannot legally be excluded under applicable consumer-protection law.

Policy Changes

DPRS may update this Shipping Policy from time to time. Changes become effective when posted on this page, unless a later effective date is stated.

The version in effect at the time an order is placed generally applies to that order, subject to applicable law.

Contact

For shipping questions, order assistance, or delivery concerns, contact:

DENAS Pain Relief Store

Email: [Insert Customer Service Email]

Phone: [Insert Phone Number]

Mailing Address: [Insert Business Address]